Contact us

We are always happy to hear from you

Our support

You can create a support ticket using the link below.

Log In

You can log in to the Ai-RGUS dashboard here.

Get in touch

Still Need Help?

Please feel free to send us a message.

Connect with us!

Frequently asked questions

What does Ai-RGUS check?

Ai-RGUS checks on image quality, using AI (blur, block, tilt, glare, low light, feed down). It also checks on liveness and recording availability on each camera or NVR, hard drive errors, and time-zone issues.

How does Ai-RGUS alert me?

Ai-RGUS is flexible to meet your needs. Some of our customers prefer to log into the dashboard to view the issues live. Some prefer a daily automated emailed report. And others use our real-time email alerts or integrations with ticketing systems.

Does Ai-RGUS help with cybersecurity?

Ai-RGUS has a multitude of cybersecurity features for specific camera and NVR/DVR manufacturers that make this functionality available, including rebooting cameras/devices, and bulk password and firmware updates, right from our dashboard.

How does Ai-RGUS get installed?

Ai-RGUS has three ways of connecting. For a Cloud VMS (Eagle Eye, Digital Watchdog, OpenEye, etc.) all we need is username and password. For a non-cloud VMS or NVR or individual camera, we can connect via port forwarding, or we can use our hybrid solution

How did Ai-RGUS come about?

Ai-RGUS was invented at Duke University out of a need they had. They were spending 4+ hours each day looking at every single healthy camera to see if there was a view problem. Now they rely on Ai-RGUS to notify them of any view problems.

What support does Ai-RGUS offer?

Whether it's our email and phone technical support, or assisting with your sales efforts, all of that comes included for all of our customers, because we are here to make Ai-RGUS a success for you.