Editor Introduction
Manufacturers make things. That hasn’t changed. Manufacturers today still produce finished goods from raw materials using various tools, equipment, and processes. What is evolving is a greater emphasis among manufacturers on understanding and meeting customer needs. In the security industry and elsewhere, the role of a manufacturer is expanding from a purely production-focused function to one that embraces technology, prioritizes adaptability, expands service offerings, and caters to a more demanding customer base. We asked this week’s Expert Panel Roundtable: How is the role of the manufacturer changing in the security market? Is “manufacturer” still the best term to reflect the changing role?
Daniel Reichman
Ai-RGUS
Increasingly, owners of physical security systems expect to install a variety of technologies and do so using a third-party installer. Manufacturers are partners to those third parties, often called system integrators or managed service providers. The partnership between the manufacturers and the system integrators drive interoperability between the variety of technologies to be installed, it drives the feedback loop between the system owners and the manufacturers and allows the system integrator to offer customised solutions so that the system owner can get the most out of the system they purchase.
Editor: Larry Anderson
June 3, 2024
Security Informed