Security Pros, a Midwest-based security systems integrator founded in 2009, aimed to elevate security offerings. Their mission is to deliver high-value, long-term service for their clients after system installation. Partnering with Ai‑RGUS has enabled the Security Pros team to maintain proactive service plans and peace of mind for their customers.
The Challenge
As Security Pros expanded, from serving the Midwest, to managing systems for clients nationwide, they faced a critical question: How do we maintain excellent, proactive service across all clients, regardless of deployment size or geographic location?
Initially, their maintenance plans involved responding to service requests as they came in from clients – usually after an incident had already occurred. Then, the company transitioned to a “proactive” approach, performing manual camera checks, logging into each device, or visiting sites in person to verify functionality. As their customer base grew into enterprise and multi-site accounts, this model became unsustainable.
“We were very manual… going through each one of those cameras. Ai RGUS automated that and made our client experience much better.” — Chelsey Hester, Vice President
The Solution
Ai-RGUS was selected as the technology partner to meet Security Pros’ goals and parameters. By embedding Ai‑RGUS into their ProCare service agreements, Security Pros transformed their approach.
Ai-RGUS is AI software for security systems that identifies systemwide vulnerabilities and automates problem resolution. This benefits Security Pros in several ways.
Increased Operational Efficiency: Security Pros automated the thousands of hours spent on manual camera view verification and system status checks for thousands of devices while maintaining a high level of service across the board. Now, a single employee spends only a few hours each day managing the dashboard.
“Customers assume cameras are always working, but they don’t realize networking issues, firmware revisions… we’ve taken on that responsibility.” — Chris Gilbert, Founder & President
Enhanced Customer Experience: With Ai-RGUS, Security Pros can now proactively identify and resolve issues before clients notice a problem, providing peace of mind, improving customer retention, and cultivating trust.
“I’ve had several customers tell me thank you — they’re not in their system every day… it gives them reassurance that we’re watching for them, not just when there’s a problem.” — Melissa Hutchins, Service Coordinator
Scaling Service Nationwide: Security Pros maintains consistent service standards for deployments regardless of security system size and geographic location.
“We wouldn’t be able to provide the same level of care to customers at local branches and nationwide without Ai‑RGUS.”— Mike Williams, Director of Operations
Compliance Support & Auditing: The Security Pros team uses Ai-RGUS to deliver documented proof of system performance metrics to meet regulations and/or contractual requirements for clients.
“It’s not about what we can make from the customer, but what we can do for the customer. Ai‑RGUS helps us deliver the Security Pros standard of service — efficiently, proactively, and at scale.” — Chris Gilbert, Founder & President
The Impact
Security Pros now implements Ai-RGUS across all clients, security hardware, and manufacturers, and can detect security risks, vulnerabilities, and threats with a single employee managing the dashboard.
Ai‑RGUS delivers exactly what Security Pros needed: efficiency, proactive care, scalability, and compliance—while helping them redefine the standard for post‑installation customer support in the security industry. Ai-RGUS has also become a significant competitive differentiator for Security Pros.
“We don’t just want to change service for our customers, we want to change the whole industry. Ai-RGUS is a big part of the answer.” — Mike, Director of Operations
“You’re only as good as the support you provide, and Ai-RGUS has an amazing support team and crew. I always get quick responses to anything I email about. One of the big things from my seat is being able to have that support when I need it, and you guys always offer it. So thank you for that.” — Melissa Hutchins, Service Coordinator
Looking Ahead
Security Pros continues to expand its use of Ai RGUS, leveraging new features, like access control performance checks, to broaden their proactive service capabilities. Together, they’re setting a new standard for what it means to be a security provider.